TLH Consulting Privacy Policy
TLH Consulting values our customers’ trust and is committed to the responsible management, use and protection of the information entrusted to us. The following privacy policy and disclosure outlines what nonpublic personal information we collect, how we protect nonpublic personal information, and how we share nonpublic personal information.
I. Collection of Information
We collect nonpublic personal information about you from the following sources:
Information we receive on applications or other forms;
Information we receive from our employees, agents, and third party affiliates; and
Information collected by needs analysis, telephone calls, service requests and other correspondence.
Information we receive from physicians, which may include your medical history, current health, and treatments and medications you may be taking; and
Information we receive from your motor vehicle reports or demographic information.
Please Note: We do not share nonpublic personal health information about you for marketing purposes. That health information is used only for underwriting products you purchase, or administering a claim, or other insurance functions by us or on your behalf, unless you or the law authorizes a distribution of greater breadth.
II. Sharing of Information
We may disclose all of the information, as described in Section I above and subject to the noted limitations, that we collect about our potential, current and former customers.
We may disclose all of the information we collect to: (i) individuals, companies or other entities that market our services; (ii) individuals, companies or other entities that provide products and/or services to TLH Consulting; (iii) individuals, companies or other entities that assist in the administration and servicing of your policies; or (iv) individuals, companies or other entities with whom we have joint marketing agreements.
We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
III. Policies and Procedures to Protect Information
We restrict access to nonpublic personal information about you to those employees or service providers who need to know the information to provide products or services to you. The policies and procedures used by TLH Consulting are designed to: (i) ensure the security and confidentiality of customer information, (ii) protect against any anticipated threats and or hazards to the security and integrity of customer records and information; and (iii) protect against unauthorized access to, and use of customer records or information that could result in substantial harm or inconvenience to any customer.
In addition to the specific categories listed above, TLH Consulting has implemented physical, electronic and procedural safeguards to protect non-public personal information about customers. These safety mechanisms are regularly tested to assure continued efficacy. The condition and status of this Privacy Policy is monitored by TLH Consulting on a quarterly basis. Any breaches or violations of this Privacy Policy are communicated to TLH Consulting, applicable regulatory entities and any impacted third parties in accordance with current company policy and applicable laws and/or regulations.
The goal of TLH Consulting Privacy Policy is to protect non-public personal information about customers in a manner that enables customers to continue to receive the highest level of service while at the same time feeling confident that non-public personal information about them is treated with the care and security it deserves.
Physical Records
a. Physical safeguards are in place that comply with federal regulations to guard non-public personal information about you if it is maintained in hard copy.
Information Systems
a. Passwords must be changed every ninety days;
b. Internal systems are regulated to ensure that only authorized TLH Consulting associates can access the information contained in the system;
c. Monitoring systems and procedures are in place to provide warnings of possible attacks or intrusions into information systems;
3. Third Party Service Providers
a. Third party service providers must agree to safeguard nonpublic personal information about customers pursuant to TLH Consulting Privacy Policy.
b. Individuals, companies and other entities that access products and services from TLH Consulting must agree to safeguard nonpublic personal information about customers pursuant to TLH Consulting Privacy Policy.
4. SMS Terms and Conditions
a. SMS Consent Communication: The phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliate companies for marketing purposes.
b. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
c. Types of SMS Communications: By consenting to receive SMS messages from TLH Consulting, you may receive messages related to the following purposes:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: “Hello, this is a reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt-out of SMS messaging at any time.”
d. Potential Fees for SMS Messaging: Standard message and data rates may apply based on your carrier’s pricing plan. Fees may vary depending on whether messages are sent domestically or internationally.
e. Opt-In Method: You may opt-in to receive SMS messages from TLH Consulting using the following methods:
Verbally, during a conversation
Submitting an online form
Filling out a paper form
f. Opt-Out Method: You may opt out of SMS messaging at any time by replying “STOP” to any SMS message you receive. Alternatively, contact us directly to request removal from our messaging list.
g. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
Message frequency may vary.
g. By consenting to receive SMS messages, you agree to these terms and conditions.